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The AA's unequalled commitment to service has seen it top Which? magazine's annual survey of breakdown providers for the third year running. The UK's biggest breakdown service was named best breakdown provider in the August issue of Which?, with a customer score of 86 per cent. The customer score combines likelihood of recommending to a friend and overall satisfaction. Around 13,400 drivers who had broken down in the previous 12 months were surveyed with questions relating to key aspects of service. The result reinforces the AA's leading position after customers rated it tops in previous Which? surveys in 2007 and 2008. Which? also awarded the AA its 'Best Buy' recommendation. This year's survey highlights include: - AA roadside patrols received a 5-star rating for both courtesy and knowledge
- The AA fixed more cars at the roadside than any other provider – 10 per cent ahead of the second-placed provider
- Customers rated AA call centre staff as the politest in the industry
Which? also recommends AA breakdown cover as one of its seven current favourite motoring products saying: "The AA is consistently one of the best for response and repairs – and its basic roadside rescue cover needn't be costly." |
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More than half of all car owners in the UK are concerned about the impact their vehicle has on the environment, it has been revealed.
Research carried out by financial services provider Experian found 55 per cent of motorists are worried about carbon footprint when they drive, with 26 per cent adding this will be a factor when it comes to buying their next car. The study found women are much more likely than men to worry about the damage their driving does to the environment, with 65 per cent expressing concern compared to 45 per cent of men.
Kirk Fletcher, managing director of the company’s automotive division, said: "Our research shows that the environment is clearly becoming a bigger concern for car owners."In our opinion, this is more likely to continue to grow rather than diminish and needs to be factored into the sales process."
A spokesperson for the Environmental Transport Association (ETA) said: “These figures are more encouraging than most and suugest that environmental awarenes s among motorists is on the up – our own research earlier this year revealed that two thirds of motorists have no idea how much CO2 their car produces.”
Earlier this week, charity Friends of the Earth called on the government do more to promote forms of green transport. |
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