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Price is important when looking for a breakdown service, but it shouldn’t be the sole factor. Work out what is most important to you first, and then start looking.  Choose between help only at the roadside and those which also provide home-start.  Top-of-the-range products can include a hire car , overnight accommodation and onward travel.
 
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Be prepared for driving abroad
British motorists planning on driving on the continent this Winter are advised today by the comparison website Insurancewide.com to check European motoring laws to avoid unnecessary fines and holiday chaos.

James Harrison, chief executive, advised motorists: “It really does pay before you set off to check European motoring laws and to check that your car insurance policy covers you for accident or breakdown abroad. To drive in the European Union, it is compulsory to have at least third party car insurance. UK car insurance policies should automatically provide you with a Green Card; also known as the International Motor Certificate. The Green Card is evidence that you have the minimum insurance requirement to drive abroad and is an internationally recognised document. But beware, it will only cover your liability to a third party and doesn’t include any damage to your own vehicle or any medical or hospital expenses you may incur.

“Even if you have comprehensive car insurance in the UK, some insurers will not extend this to trips abroad – they will only offer third party cover. If you want the same level of cover as you have in the UK, call your insurer to discuss your options before you go. They may charge an additional premium and breakdown assistance might not be automatically included.”

“A separate European breakdown policy usually includes benefits such as repairing your car at the roadside, the return of your car to the UK if it cannot be driven and the cost of travelling home if your car is stolen as well as legal cover and the delivery cost of replacement parts of they are not available locally. Compare the market carefully and be clear what you want to be covered for before you buy – don’t blindly make do with the cheapest policy going.”

“Finally, be aware that insurers tend to limit the number of days that you can have your car abroad in any one year.”

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Which? breakdown survey

The AA's unequalled commitment to service has seen it top Which? magazine's annual survey of breakdown providers for the third year running.

The UK's biggest breakdown service was named best breakdown provider in the August issue of Which?, with a customer score of 86 per cent. The customer score combines likelihood of recommending to a friend and overall satisfaction.

Around 13,400 drivers who had broken down in the previous 12 months were surveyed with questions relating to key aspects of service. The result reinforces the AA's leading position after customers rated it tops in previous Which? surveys in 2007 and 2008. Which? also awarded the AA its 'Best Buy' recommendation.

This year's survey highlights include:

  • AA roadside patrols received a 5-star rating for both courtesy and knowledge
  • The AA fixed more cars at the roadside than any other provider – 10 per cent ahead of the second-placed provider
  • Customers rated AA call centre staff as the politest in the industry

Which? also recommends AA breakdown cover as one of its seven current favourite motoring products saying: "The AA is consistently one of the best for response and repairs – and its basic roadside rescue cover needn't be costly."

 

 
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